Expanding Customer Service as a Profit Center: Striving for Excellence and Competitive Advantage
Copyright © Rob Reider, 2012.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, or any other except for brief quotations, not to exceed 400 words, without the prior permission of the author.
First published in 2012 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
ISBN-13: 978-1-60649-460-8 (paperback)
ISBN-13: 978-1-60649-461-5 (e-book)
Business Expert Press Marketing Strategy collection
Collection ISSN: 2150-9654 (print)
Collection ISSN: ...