Experience-Centered Design

Book description

Experience-centered design, experience-based design, experience design, designing for experience, user experience design. All of these terms have emerged and gained acceptance in the Human-Computer Interaction (HCI) and Interaction Design relatively recently. In this book, we set out our understanding of experience-centered design as a humanistic approach to designing digital technologies and media that enhance lived experience. The book is divided into three sections. In Section 1, we outline the historical origins and basic concepts that led into and flow out from our understanding of experience as the heart of people's interactions with digital technology. In Section 2, we describe three examples of experience-centered projects and use them to illustrate and explain our dialogical approach. In Section 3, we recapitulate some of the main ideas and themes of the book and discuss the potential of experience-centered design to continue the humanist agenda by giving a voice to those who might otherwise be excluded from design and by creating opportunities for people to enrich their lived experience with and through technology.

Table of contents

  1. Acknowledgments
  2. Preface
  3. Photo Credits
  4. I What is Experience-Centered Design?
    1. How Did We Get Here?
      1. Introduction
      2. The Roots of Experience-Centered Design in HCI
        1. Understanding Users and the Use Context
        2. From Cognition to Interpretation
        3. Participatory Design
      3. Re-Asserting the Humanist Agenda in Experience-Centered Design
    2. Some Key Ideas Behind Experience-Centered Design
      1. The Seeds of an Experience-Centered Design
      2. Experience-Centered Design's Association with Dewey's Pragmatism
      3. Technology as Experience (1/2)
      4. Technology as Experience (2/2)
        1. Life as Lived and Felt
        2. Connection with the World and Reflection on the World
        3. Experiential Inquiry
        4. Continuity and Anticipation
        5. Empathy and the Social Nature of Experience
        6. People and Things as Centers of Value in Dialogue
        7. Self, Agency, and Creativity in the Co-Construction of Experience
      5. Doing Experience-Centered Design
  5. II Doing Experience-Centered Design
    1. Making Sense of Experience in Experience-Centered Design
      1. What's in a Story?
      2. Collecting and Analyzing Stories
      3. Using Stories in Experience-Centered Design
        1. Scenarios, Personas, and Pastiche
        2. Drama and Role-Play
        3. Participative Approaches
      4. Stories and Dialogue
    2. Experience-Centered Design as Dialogue
      1. Stories in Dialogue
      2. Dialogue in Experience-Centered Design
      3. Digital Jewellery
      4. The Prayer Companion
      5. Silence of the Lands
    3. What do We Mean by Dialogue?
      1. Creativity and Openness
      2. Responsiveness: Relationship Between Designers and Users
      3. Listening
      4. Conclusion
  6. III
    1. Valuing Experience-Centered Design
      1. Valuing the Whole Person Behind the `User'
      2. Valuing the Dialogical Nature of Design
        1. Theory and Dialogical Design
        2. Precedent and Dialogical Design
      3. Engaging with Participants in Dialogical Design
        1. A Variety of Forms of Engagement
        2. Empathy and Experience
    2. Where Do We Go from Here?
      1. Some Personal Stories
      2. Designing Things that Matter
        1. Continuity, Cumulation, and Transformation
        2. An Ecology of Things
        3. Trajectories and Values
      3. Experience, Technology, and Democracy
        1. The Story of Aimee Mullins
        2. The Story of Amy Tenderich
        3. Questions for the Experience-Centered Designer
      4. Conclusion: Experience-Centered Design and the Humanist Agenda
  7. Doing Research in Experience-Centered Design
    1. Approaches and Methods
    2. Research Topics and Questions
      1. Research for Experience-Centered Design
      2. Research Through Experience-Centered Design
      3. Research into or about Experience-Centered Design
    3. Summary
  8. Bibliography (1/2)
  9. Bibliography (2/2)
  10. Authors' Biographies

Product information

  • Title: Experience-Centered Design
  • Author(s): Peter Wright, John McCarthy
  • Release date: January 2010
  • Publisher(s): Morgan & Claypool Publishers
  • ISBN: 9781608450459