CHAPTER 2

Crucial Properties of Experience

Having laid out my notion of experience, in general, I will now turn to a discussion of the key properties of experience, its subjective, holistic, situated, and dynamic nature.

2.1 SUBJECTIVE (VERSUS OBJECTIVE)

With its conceptual origins in cognitive psychology, work psychology, human factors, and engineering, Human-Computer Interaction (HCI) long took pride in being an “objective” approach. HCI feels more comfortable to base recommendations on observation rather than mere user opinions. The hallmark of practical HCI methods, Usability Testing (e.g., Rubin, J., 1994), for example, rests primarily on observation (or even time measurement) while participants interact with a product. Other popular methods, ...

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