Chapter    1

People Like to Talk!

Whether you’re a road warrior building business relationships, a parent catching up with the family’s day, a grandparent watching your grandchildren grow, or whether you’re simply keeping in touch with business colleagues and family members spread around the world, talk builds relationships and understanding through conversations. The challenge has always been the cost of bringing people together for a conversation when geographically separated.

In late August 2003, Skype™, a software application for making voice calls over the Internet, was launched. It was evolutionary in that it “just worked” for users who had a PC and Internet connection, yet it did not require a significant investment in capital equipment ...

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