Preface
“Customers buy features and tolerate bugs.”
—Scott Wadsworth
Anyone who has ever used a computer understands that software fails. From the very first program to the most recent modern application, software has never been perfect.
Nor is it ever likely to be. Not only is software development insanely complex and the humans who perform it characteristically error prone, the constant flux in hardware, operating systems, runtime environments, drivers, platforms, databases, and so forth converges to make the task of software development one of humankind’s most amazing accomplishments.
But amazing isn’t enough, as Chapter 1, “The Case for Software Quality,” points out, the world needs it to be high quality, too.
Clearly, quality is not ...
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