You just got back from a visit to the store, where you purchased a brand new home theater system. You can't wait to unbox the equipment, hook it up, and enjoy an immersive screening of a new movie with your friends, who will be envious of your new purchase.
A few hours later you are still attempting to install the system that includes a large-screen smart high-definition television (HDTV), multiple speakers, and some lighting fixtures. The instructions are cryptic and your attempts to follow the assembly process fail. You spend many minutes on the phone attempting to get some help from the manufacturer, but the recommendation is to hire the services of a technician who will assemble the system for you. In the end, ...
