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Exploring Experience Design by Ezra Schwartz

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Conversational experiences

One of the first things I did with my first GPS unit was to replace the default voice with the voice of John Cleese as he sounds in Monty Python. I also got the voice of Homer Simpson, and a few other favorites. The tediousness of long drives was softened with navigation instructions dispensed by Cleese's wry humor or Homer's shrieks of delight.

This customization feature was a nice novelty, but the experience was limited overall. GPS systems have a small vocabulary and after a while the effect wears out. But what if I could hold a conversation with John Cleese and get his recommendation for the nearest family restaurant, gas station, or movie theatre, and then have him make a reservation, purchase tickets, and ...

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