"They called us the Blue Shirts," said Katie about a team of twenty-eight that implemented an automated patient medical record system in twenty-five family practice or specialty clinics. For three years, they wore blue shirts that identified them as the IT consultants. Two years later, says Sheila, "We are known by this name, even still." We had the opportunity to interview Sheila, who was the group's manager, and two members of the team—Katie and Catherine.

You'll catch the drift of their experience by considering the words and phrases used to describe their experience: "pushing people to their limits . . . tension . . . periodic, appropriate mutiny . . . high expectations . . . evolving . . . rewarding ...

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