Appendix D Glossary
FM associations, standards organizations, and educational organizations have developed and adopted a glossary of FM terms and definitions for use by association members, organizations, and educators and students.
The following are glossary locations and sites from a number of organizations for the readers use.
IFMA Knowledge Library (https://knowledgelibrary.ifma.org/glossary-search):
The IFMA Knowledge Library provides access to hundreds of facility management key terms and definitions.1
International Standards Organization (ISO): https://www.iso.org/obp/ui/#iso:std:iso:41011:ed-1:v1:en
The International Standards on facility management (FM) developed by ISO/TC 267 describe the characteristics of facility management and are intended for use in both the private and public sectors.2
ISO 41011:2017(en)
Facility management – Vocabulary
Table of Contents
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms related to facility management
3.2 Terms related to assets
3.3 Terms related to people
3.4 Terms related to sourcing
3.5 Terms related to process
3.6 Terms related to finance
3.7 Terms related to general business
3.8 Terms related to measurement
Bibliography
Alphabetical index of terms
Other Professional Associations:
The Building Owner and Managers Institute (BOMI.org) and the Royal Institute of Chartered Surveyors (
Get Facilities @ Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
