This chapter provides a questionnaire that will help you determine the current state of maintenance at your facility. The questionnaire can be used in several helpful ways:
✓ Give it to your staff. Focus on the overall question “Where are we today and where do we want to go?” Can be used to create a roadmap for change.
✓ Give it to your users and tenants. With them, focus on “How can we better serve you?”
✓ Use elements of the questionnaire to start a discussion of what makes good maintenance practice.
The numbers that appear above some of the questions denote the relative importance of those questions (1 is most important). The importance number applies to all questions that follow until a new importance ...