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Facilities Management by Joel D. Levitt

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18

Management of Housekeeping

Housekeeping, or custodial management, is concerned with the management of three factors:

Factor

% of contribution

1.  People

75%

2.  Chemicals and supplies

15%

3.  Machines

10%

As in all maintenance work, the people factor is by far the most time consuming and the most important. This is why knowledgeable housekeeping managers would always prefer to hire supervisors with good people skills (who can learn the chemistry and the machinery), over supervisors who are purely technical people.

No discussion of custodial management is complete without a look at quality. In housekeeping, once the cleaning technique is satisfactory, quality becomes directly related to frequency. Frequency converts directly to ...

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