Book description
But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.
In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:
· Why we turn to ineffective tactics when the heat is on
· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in
· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged
· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions
· How to get through the hardest conversations with your reputation and relationships intact
Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
Table of contents
- Title Page
- Copyright Page
- Table of Contents
- CHAPTER 1 - Introduction
- CHAPTER 2 - Anatomy of Hard Talks
- CHAPTER 3 - Whatâs Wrong with What We Do
- CHAPTER 4 - Rethinking What We Do
- CHAPTER 5 - Acting Unilaterally
- CHAPTER 6 - Conversational Warfare and the Combat Mentality
- CHAPTER 7 - Out of Combat
- CHAPTER 8 - Caught Up in Emotions
- CHAPTER 9 - Out of Emotionâs Grip
- CHAPTER 10 - Working Blind in the âBreakdown Gapâ
-
CHAPTER 11 - Out of the Breakdown Gap
- Whatâs happening here?
- The end-of-fiscal-year workload agreement, round 2
- From chain reaction to failure
- Strategies for the unpredictable breakdowns
- Strategy: The Mock Interview
- From two sides now
- Changing strategy: Melissa
- Changing strategy: Tracy
- Plan B: Put myself in your shoes
- Strategic change
- Tactics for thwarting ploys
- What to do
- Remember:
- CHAPTER 12 - Conclusion
- NOTES
- INDEX
- ACKNOWLEDGMENTS
- ABOUT THE AUTHOR
Product information
- Title: Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
- Author(s):
- Release date: September 2008
- Publisher(s): Harvard Business Review Press
- ISBN: 9781422137499
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