
Table of contents
Editorial board vii
Preface ix
About the author xi
1 Fashion retail supply chain management – An introduction 1
1.1 What is fashion retail supply chain management? 1
1.2 Overview of this book 2
References 5
2 Customer service management in fashion retail supply chains 7
2.1 Introduction 7
2.2 Quantitative customer service performance measures 8
2.3 Retail service quality scale 9
2.3.1 Conceptual model and related studies 9
2.3.2 The RSQS based systems optimization model 10
2.3.3 Numerical example 15
2.3.4 Numerical sensitivity analysis 17
2.4 Conceptual framework: Deming’s Quality Management
Framework 24
2.5 Conclusion 28
References 28
Appendix: ...