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Fashion Retail Supply Chain Management
book

Fashion Retail Supply Chain Management

by Tsan-Ming Choi
May 2014
Intermediate to advanced content levelIntermediate to advanced
122 pages
4h 18m
English
CRC Press
Content preview from Fashion Retail Supply Chain Management
Table of contents
Editorial board vii
Preface ix
About the author xi
1 Fashion retail supply chain management An introduction 1
1.1 What is fashion retail supply chain management? 1
1.2 Overview of this book 2
References 5
2 Customer service management in fashion retail supply chains 7
2.1 Introduction 7
2.2 Quantitative customer service performance measures 8
2.3 Retail service quality scale 9
2.3.1 Conceptual model and related studies 9
2.3.2 The RSQS based systems optimization model 10
2.3.3 Numerical example 15
2.3.4 Numerical sensitivity analysis 17
2.4 Conceptual framework: Deming’s Quality Management
Framework 24
2.5 Conclusion 28
References 28
Appendix: ...
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Publisher Resources

ISBN: 9781138000285