
Chapter 7
Investigating on-shelf availability
in the UK retail clothing sector
John Fernie & David B. Grant
School of Management and Languages, Heriot-Watt University, Edinburgh, UK
Hull University Business School, University of Hull, Hull, UK
SUMMARY
On-shelf availability and out-of-stocks remain important issues for retailers, par-
ticularly clothing retailers. This chapter reports on the state-of-the-art research in
this domain and investigates a UK clothing retailer’s efforts at improving availabil-
ity through two in-depth case studies of different clothing product categories. The
studies were shaped around a conceptual model using a framework for ...