CHAPTER 6

Last Mile Fulfillment

Every address has unique delivery options, design the process to keep products flowing constantly and with continuous tracking. Understand last mile parcel delivery and the channel options. The effect of density, proximity, and randomness on the delivery transfer function. Discover how crowdsourced delivery is being used as an efficient fast fulfillment option.

The biggest challenge in fast fulfillment is last mile delivery—how do you ship a $10 variety pack of pocket squares to any address in the United States in less than 48 hours with free shipping?—Over several decades, industry giants FedEx and UPS have developed a fantastic parcel delivery machine. FedEx founder Fred Smith’s65 package transfer hub in Memphis, ...

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