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O'Reilly Platform
book
Faultless Facilitation: The New Complete Resource Guide for Team Leaders and Facilitators
by
Lois Hart Ed.D.
January 1996
Beginner content level
Beginner
184 pages
9h 15m
English
HRD Press
Content preview from
Faultless Facilitation: The New Complete Resource Guide for Team Leaders and Facilitators
3 •
General
Information
on
Teams
Handling
Problem
'People
All
facilitators,
even
the
most
experienced
ones,
occasionally
have
to
deal
with
problem
people
and
difficult
situations.
Problem
situations
are
those
in
which
the
group
process
is
affected
due
to
the
behavior
of
one
or
more
of
the
group
members.
On
the
previous
pages,
there
were
charts
of
the
task-
and
maintenance-
related
behaviors
that
people
display
in
groups.
The
third
chart
outlined
behaviors
that
hindered
the
group's
progress.
Ten
types
of
problem
people
are
described
on
the
following
pages,
along
with
their
impact
on
the
group's
process
and
suggestions
for
dealing
with
them.
How. ...
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Publisher Resources
ISBN: 9780874254020
Purchase book