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O'Reilly Platform
book
Faultless Facilitation: The New Complete Resource Guide for Team Leaders and Facilitators
by
Lois Hart Ed.D.
January 1996
Beginner content level
Beginner
184 pages
9h 15m
English
HRD Press
Content preview from
Faultless Facilitation: The New Complete Resource Guide for Team Leaders and Facilitators
7 •
Mastering
the
Art
of
Facilitation
A
Key
Communication
Skill:
Observation
The
reason
you
pay
close
attention
to
your
team
members
is
to
observe
what
they
are
saying
...
and
not
saying.
About
50%
of
all
communication
is
conveyed
non-verbally.
As
a
facilitator,
you
need
to
watch
for
the
unspoken
messages
that
accompany
what
is
said.
If
you
are
serving
as
the
process
observer,
you
will
observe
both
verbal
and
non-
verbal
messages.
By
utilizing
your
observation
skills,
you
can
assess
how
well
the
process
is
working
and
how
well
information
is
being
shared.
Based
on
these
observations,
you
can
adjust
your
questions,
introduce
a
new
activity
or ...
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Publisher Resources
ISBN: 9780874254020
Purchase book