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O'Reilly Platform
book
Faultless Facilitation: The New Complete Resource Guide for Team Leaders and Facilitators
by
Lois Hart Ed.D.
January 1996
Beginner content level
Beginner
184 pages
9h 15m
English
HRD Press
Content preview from
Faultless Facilitation: The New Complete Resource Guide for Team Leaders and Facilitators
7 •
Mastering
the
Art
of
Facilitation
Mediating
Conflicts
between
Two
People
or
Factions
When
there
is
a
conflict
between
two
people
or
factions
of
your
team,
you
can
serve
as
mediator
and
help
them
resolve
their
differences.
Use
the
following
process
with
the
total
team
present.
The
value
of
demonstrating
this
process
with
the
whole
team
is
that
they
all
learn
how
to
be
mediators
and
increase
their
skills
at
resolving
conflicts.
However,
if
the
conflict
would
best
be
resolved
in
private,
for
instance,
if
the
emotions
are
volatile,
then
do
it
there
instead.
Step
1:
Discuss
with
the
group
occasions
when
the
presence
of
a
third
party
can
help ...
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Publisher Resources
ISBN: 9780874254020
Purchase book