Book description
An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition
Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees.
Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges.
Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices.
By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.
Table of contents
- Cover Page
- Title Page
- Copyright
- Dedication
- Contents
- Preface
- Acknowledgments
- About the Author
- Introduction
- Fedex Delivers
- Chapter 1: Innovating and Outperforming the Competition
- Chapter 2: FedEx's Innovation Journey
-
Chapter 3: Why Organizations Do Not Innovate
- ROOT CAUSE 1: LACK OF SUPPORTIVE LEADERSHIP PRACTICES AND ORGANIZATIONAL PROCESSES
- ROOT CAUSE 2: LACK OF UNDERSTANDING THAT INNOVATION IS IMPERATIVE
- ROOT CAUSE 3: LACK OF COLLABORATIVE THINKING ACROSS DEPARTMENTS AND DISCIPLINES
- ROOT CAUSE 4: LACK OF BALANCE BETWEEN INNOVATION EXPECTATION AND EMPLOYEES' ABILITY TO DELIVER
- ROOT CAUSE 5: LACK OF AN EASILY UNDERSTOOD AND REPLICABLE INNOVATION CULTURE MODEL
- Chapter 4: The Five Dimensions of an Innovation and Performance Culture
- Chapter 5: Engage Employees in the Enterprise
-
Chapter 6: Expect and Help Employees to Continually Grow
- EXPECT AND HELP EMPLOYEES TO CONTINUALLY GROW THEIR KNOWLEDGE AND SKILL BASES
- REQUIRE EMPLOYEES TO UPDATE AND EXPAND THEIR KNOWLEDGE AND SKILL BASES
- PROVIDE RESOURCES AND PUT IN PLACE SUPPORT SYSTEMS THAT FACILITATE GROWTH AND DEVELOPMENT
- PARTICIPATE IN LEARNING ACTIVITIES (ESPECIALLY WHOLE BRAIN THINKING DEVELOPMENT ACTIVITIES)
- HOLD EMPLOYEES ACCOUNTABLE FOR UPDATING THEIR KNOWLEDGE AND SKILL BASES
- PRACTICAL IDEAS FOR KEEPING EMPLOYEES' KNOWLEDGE AND SKILL BASE CURRENT
- Chapter 7: Create a Secure Environment for Expression and Acceptance of Creative Ideas
- Chapter 8: Encourage Collaborative Development of Creative Ideas
- Chapter 9: Tap Employees' Commitment
- Conclusion: Continuing to Lead the Way
- Bibliography
- Index
- From Reading to Reality
Product information
- Title: FedEx Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition
- Author(s):
- Release date: June 2005
- Publisher(s): Wiley
- ISBN: 9780471715795
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