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FedEx Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition by Madan Birla

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Acknowledgments

I want to express deep appreciation to the people whose encouragement and support made this book possible. First, I want to thank Mike Glenn, Executive Vice President, Market Development and Corporate Communications; and Rob Carter, Executive Vice President and Chief Information Officer; both key drivers of innovation at FedEx, for confirming the wisdom and utility of the innovation and performance culture model on which this book is based.

Then, I must thank Sheila Edmundson Redick for her patience in reading, rereading, and refining the material from the first book proposal to the final manuscript. I also thank Ed Hirsch for his valuable critique and conceptual advice.

My sincere thanks to the following colleagues for being so generous with their time in sharing their FedEx experiences: Roger Albee, Shawn Allison, Henry Bartosch, Marco Chan, Kay Coop, Harry Dalton, Matt DiGiovanna, Kewal Gupta, Don Hardy, Arun Kulkarni, Arun Kumar, Bonnie McKeever, Mike Moss, Karen O'Malley, Jim Petrie, Steve Priddy, Jack Roberts, Gloria Sangster-Fort, Steve Stapleton, Mike Staunton, Norm Wilcox, and Linda Wolowicz.

Bob Bennett, Kirk Bobo, Arun Kumtha, Sarah Meyerrose, Larry Papasan, Robin Robinson, and Gayle Rose took time from their busy schedules to read chapter drafts and provide valuable suggestions. Rodney McElroy provided help with the graphics.

John Willig, my literary agent, deserves special thanks for his counsel at critical steps during the development of the book. ...

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