Glossary of Terms

360-degree feedback—Also known as multirater feedback, multisource feedback, or multisource assessment; an evaluation of a person that comes from all around: subordinates, peers, supervisors, external sources such as customers and suppliers, or other interested stakeholders. (See entry for Feedback below.)

Behavioral item—A word, phrase, or sentence that describes some aspect of behavior.

Cluster analysis—A statistical analysis that groups like objects or items.

Competency—a persisting characteristic or attribute of a person, displayed through behavior, which is related to effective performance in a job or role.

Concurrent validity—The relationship between scores on an instrument and performance or effectiveness measured at ...

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