CHAPTER 12Performance Management

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THERE ARE A WEALTH OF BOOKS on managing employee performance and I won’t reinvent the wheel here, but rather I will focus on the aspects that are unique to veterans. As with the other topics covered in this book, you can apply much of the thinking to other employee groups as well, so that you increase overall retention. However, I’ll explain how and why the concepts are especially important for your veterans. Specifically, this chapter looks at:

• The link between performance management and retention

• Explaining metrics

• Success factors and derailers

• Manager’s Mid-Year Check-In

• Feedback mechanisms and approach ...

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