Chapter 6 Organization Change Management and Projects
The world hates change, yet it is the only thing that has brought progress.
—Charles Kettering
People don’t like change; yet they knowingly and intentionally have kids . . . and look forward to it with great anticipation and excitement.
—Todd C. Williams
The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.
—John P. Kotter
Enterprise-software deployments seem to always struggle. Hence, it is no surprise that customer relationship management (CRM) implementations fail at an alarming rate. ...
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