ACKNOWLEDGMENTS
We—Karen and Joe—have been working together for more than twelve years. Our partnership began with a chance meeting at a conference and evolved over time into co-ownership of our company, the Business Literacy Institute, and now into coauthorship of this book. Over the years, we have met, worked with, and shared experiences with many people who have had an impact on our thinking and our work. This book is a culmination of our education, of our work and management experiences, of our research, of our partnership, and of all we have learned from our work with thousands of employees, managers, and leaders.
Karen first met John while conducting research for her dissertation. He was, and still is, one of the preeminent experts on open-book ...