Chapter Nine
The Roles of Systems and Tools
Initially these [management information] systems were designed for the needs of the executive team. But several of the organizations went a step further. They created open reporting, making the performance results available to everyone in the organization. Building on the principle that “strategy is everyone’s job” they empowered “everyone” by giving each employee the knowledge needed to do his or her job.1
—ROBERT KAPLAN AND DAVID NORTON
Kaplan and Norton noted that a number of organizations they examined in the course of preparing their book The Strategy-Focused Organization had broken free from the central control model. Despite their detailed methodologies and the opportunity they provided for ...
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