Business Performance Management (BPM) is an essential aspect of leading and managing an enterprise. Contrary to the views of many authors and consultants, this is not a twenty‐first‐century epiphany, but an evolution and enhancement of practices that have roots in the earliest management principles. BPM is far broader than developing glitzy dashboards!

In this chapter, we will introduce key concepts of business performance management (BPM), including developing a context for establishing performance measures.

In Chapter 8, we will cover the selection and development of key performance indicators (KPIs) and the development of dashboards.

In Chapter 9, we will outline key steps in implementing BPM and how to institutionalize and integrate performance management into other key management processes.

In Chapter 10, we will cover measuring and driving what's important, including innovation, agility, human capital, and other intangibles.

In Chapter 11, we will discuss using performance management to develop an external view of performance, including competitive analysis and benchmarking.


Our definition and application of BPM is very broad and includes all activities that plan, assess, improve, and monitor critical business activities and initiatives. So how does financial planning and analysis (FP&A) relate to performance management? Under this broad definition of performance management, ...

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