SHARP HEALTHCARE + HYATT HOTELS AND RESORTS
Staying Ahead by Improving the Invisible: How Two Organizations Discovered Untapped Opportunities in Guest-Customer-Patient Experience
Ideas are a dime a dozen. Our organizations could swim through the waters of trends for ages, observing with tremendous interest the infinite opportunities to innovate. Rarely do companies suffer from a lack of awareness about what could be, or a lack of great ideas for bringing a new level of relevancy to their brands and a new source of sustainable growth.
But, as leaders, how do we sift through those possibilities and commit to a direction for change that will have ...
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