NOTAS
Capítulo 1
[1] Bain and Dynata (2019). Retail Banking NPS survey.
[2] Boston Consulting Group (2019). Retail Banking Advisory Survey.
[3] Deloitte (2020). Digital Banking Madurity: How Banks are responding to digital (r)evolution? 4th ed.
Capítulo 2
[1] Parker, Geoffrey G., Van Alstyne, Marshall W., Choudary, Sangeet Paul (2016). Platform Revolution: how networked markets are transforming the economy and how to make them work for you. New York: W. W. Norton & Company.
[2] FT Partners (2021). Open Banking: Rearchitecting the Financial Landscape.
[3] En España se aprobó el Real Decreto Ley 19/2018, de servicios de pago, para transponer esta normativa a nuestro ordenamiento. Disponible en: https://www.boe.es/buscar/act.php?id=BOE-A-2018-16036 ...
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