"Do-overs?!"

Often, in the course of working on a problem, a support organization or support person will ask the person reporting the problem to "re-create it", or "reproduce it", and write down and capture the steps to recreate the problem and send it off to the support person. At times, the support organization, with a basic description of the problem, will endeavor to reproduce the problem in its own separate special laboratory computer system environment.

The laboratory computer system environment is often called a "test" environment, but it should represent the "production" environment as closely as possible: often there are differences, in load, in volume and nature of data, in software revision and version levels, and so on. As "production" ...

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