Speed of problem-solving

If we are going to discuss tools and methods for problem-solving, we must consider the total speed to solve a problem. If we had infinite time, and infinite money, computer resources, personnel and infinite client patience, and minimal availability requirements, then the fault solving capability of System YUK would be just fine.

However, we live in the real world, and we know that "time is money". Yes it is, and excessive and preventable downtime represents a loss of real money that can threaten you and your organization's survival in a competitive economy. Of interest is a recent study (Information Technology Intelligence Corporation, 2009) that showed that in a blind survey an overwhelming 81% of Information Technology ...

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