First-Level Leadership: Supervising in the New Organization

6The Leader’s Role in Managing Change

Learning Objectives

By the end of this chapter, you should be able to:

• Describe five types of change that organizations experience.

• Utilize six key change management skills.

• Identify at least three actions you can take to prevent resistance to change.

• Implement a six-step change management plan.

INTRODUCTION

Our change effort was painful. There was a lot of stress.

—Manufacturing Manager

There is so much about change that is imposed on us. “Managing”change is a good idea, but I don’t see how I can do it!

—Financial Services Manager

Success—even survival—today requires ongoing change. Nobody’sgoing ...