2Role of the Supervisor
Learning Objectives
By the end of this chapter, you should be able to:
• Identify and describe the roles of a first-line supervisor.
• List the personal qualities of an effective first-line supervisor.
• Explain how best to work with your boss.
• Describe the six key competencies for effective first-line supervision.
Stephen was ready for his first meeting with his team as their new supervisor. He waited until five minutes past the planned starting time to enter the conference room. He wanted to make a grand entrance and let everyone know he was in charge. He was surprised when the room didn’t become quiet immediately after ...
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