Finding Help in All the Right Places
Software help systems usually get a pretty bad rap. The users who rely on them (oddly enough, statistics show they are often more experienced users) are quick to point out what’s missing, what doesn’t work, what isn’t helpful. And because help systems are where people go when they are up against an obstacle and want an answer fast, there’s a level of frustration built into pressing F1 and looking through a help system for the answers.
If you are the type of user who prefers to find your own way through a new program, you will most likely click through all the menus and explore the available options, trying to figure things out yourself instead of consulting a resource like help. If you are the type of user ...
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