Chapter 4. Opportunities for Performance Analysis
VP of sales: We're rolling out a brand-new system. I want all our salespeople up to speed on it ASAP, no matter what country they're in. When can we get a class planned and scheduled? We'll need to put instructors on the road.
Director of HR: Unsatisfactory is the only way I would describe the way they handle the appraisals. We've trained them. We've exhorted them. Heck, we even redesigned the forms last year. I don't know what-all to do about it....
CEO: Everything is changing here, and we need a management cadre that is flex, adaptive, able to handle boom times and bust. I can't tell you what it will be, just that they must be ready and smart—for whatever.
Chief learning officer: I want to put ...
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