Five Key Principles of Corporate Performance Management

Chapter 8. Principle 5: Manage and Leverage Knowledge

	Each Warrior wants to leave the mark of his will, his signature, on important acts he touches. This is not the voice of ego but of the human spirit rising up and declaring that it has something to contribute to the solution of the hardest problems, no matter how vesting!
	--PAT RILEY

Exhibit 8.1 summarizes Principle 5 best practices. The case studies in this chapter provide rich content to support them. The Crown case study provides both the Crown-specific best practices and expands discussion on the normative Principle 5 best practices learned from the collective companies researched.

Table 8.1. Principle 5 Best Practice Summary

Best Practice	Description
Develop knowledge management (KM) processes	Establish and leverage best practice identification, gathering and sharing processes and technology solutions. (APQC has compiled an impressive list of KM best practice case studies; go to www.apqc.org).
Leverage technology	Partner with the information technology (IT) function to launch and maintain KM systems.
Develop expert locater systems	Design and use expert locater systems to capture employee skills inventory within the enterprise to accelerate problem solving in Principle 4 and to optimize human capital.
Link KM with improve performance process	Link best practice or knowledge management processes with Principle 4 processes to capture solutions ...