Five Key Principles of Corporate Performance Management

Acknowledgments

This book could not have been possible without the special contributions from a number of organizations, clients, executives, and practitioners. More important than contributions to this book is the recognition they deserve for efforts to advance the field of corporate performance management, the results they helped achieve for their organizations, and their value-centric approach to performance.

American Red Cross: Rod Tolbert, Director, Reporting and Monitoring, Chapter Quality Assurance; Kevin Hans, Manager, Knowledge and Innovation, Chapter Quality Assurance; and Steve Stegeman, Senior Director, Strategic Planning and Analysis, Corporate Strategy

APQC: Carla O’Dell, President; Cindy Hubert, Executive Director; Sebastian Francis, Senior Advisor; John Eleftheriou, Vice President Professional Services; project leaders Darcy Lemons and Rachele Williams; the APQC team; and numerous member company research project participants

ASMI: Carl DeMaio, President and Founder; and the ASMI team

Balanced Scorecard Collaborative (BSCol), a Palladium Company: Robert S. Kaplan and David P. Norton, creators of the Balanced Scorecard and Strategy-Focused Organization concepts; its employees, alumni, and numerous clients and study group members

Bronson Methodist Hospital: Michele Serbenski, Executive Director, Corporate Effectiveness and Customer Satisfaction

CAM-I: Ashok G. Vadgama, President, and numerous members of research and study groups

City of Coral Springs: Kevin Knutson, Director ...