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Fix Your Team

Book Description

Transform team dynamics with practical, real-world tools for sustainable change

Fix Your Team is the manager’s essential and practical guide to diagnosis and intervention. Packed with expert insight acquired over decades of experience in workplace relations and conflict resolution, this book systematically addresses problems with team dynamics and provides a blueprint for moving forward. Authors Rose Bryant-Smith and Grevis Beard bring a unique combination of legal nous, conflict management expertise, emotional intelligence and business experience to provide a wealth of valuable insights, with robust tools designed for easy implementation.

This book offers diagnostic guidance to help you analyse existing issues with confidence, and a clear framework for removing the dysfunction. It includes practical scenarios we can all relate to, and actionable guidance on building buy-in, executing the strategy and looking after yourself through tough transformations. By tackling problems early and providing employees with the opportunity to improve their working relationships, managers, human resources and other internal advisors demonstrate their commitment to productivity, genuine care for employees and dedication to a healthy and ethical working environment. People working in dysfunctional teams will understand better what is going on, and understand what options exist for improvement.

  • Diagnose team problems and learn what tools are available to help
  • Determine the best use of resources and choose an implementable fix
  • Develop a business case for intervention, and get support from the top
  • Build morale, productivity and collaboration within the team
  • Upskill employees to ensure sustainable improvements
  • Build accountability in everyone for a positive workplace culture

In today’s competitive environment, managers need to bring out the best in everyone. Team dysfunction affects productivity at all levels, and it’s contagious — managers must stop the problem before it spreads, to prevent larger and more pervasive issues down the road. Remediating team issues reduces legal and safety risks, but it goes deeper than that. Solving problems before they become public or impact other areas of the business improves the team’s respect for managers and leadership, reducing unnecessary turnover and resignations of good staff. Fix Your Team is a groundbreaking handbook for management looking to improve team dynamics, with practical solutions for productivity-killing, unethical and distracting issues. It gives all managers and internal advisors the confidence, strategies and solutions they need to repair tricky, toxic and troubled teams to create a great workplace.

Table of Contents

  1. ABOUT THE AUTHORS
  2. ACKNOWLEDGEMENTS
  3. INTRODUCTION
  4. PART I WHAT IS GOING ON?
    1. CHAPTER 1 GOSSIP CULTURE
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    2. CHAPTER 2 UNPROFESSIONAL CONDUCT
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    3. CHAPTER 3 TOXIC PERSONALITIES
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    4. CHAPTER 4 PERSONAL CRISIS
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    5. CHAPTER 5 WORKPLACE ROMANCE
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    6. CHAPTER 6 FAMILY TIES
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    7. CHAPTER 7 LACK OF DIVERSITY AND INCLUSION
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    8. CHAPTER 8 UNRESOLVED HISTORICAL ISSUE
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    9. CHAPTER 9 THE MANAGER’S STYLE
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    10. CHAPTER 10 UNHEALTHY COMPETITION
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    11. CHAPTER 11 NO CLARITY, NO ACCOUNTABILITY
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
    12. CHAPTER 12 OVERWORK
      1. WHAT’S GOING ON
      2. IMPACT ON THE TEAM
  5. PART II THE FIX YOUR TEAM TOOLKIT
    1. CHAPTER 13 WHERE TO START
      1. INDIVIDUAL DYNAMICS, CONTEXT AND CULTURE
      2. IS THE ‘SURFACE’ PROBLEM HIDING THE REAL PROBLEM?
      3. IS MORE THAN ONE PROBLEM AT PLAY?
      4. DO YOU NEED MORE INFORMATION?
      5. WHAT IF THE WHOLE ORGANISATION IS BROKEN?
      6. THERE IS NO MAGIC BULLET
      7. CHOOSING THE INTERVENTIONS
    2. CHAPTER 14 THE FIX: ADDRESS UNHEALTHY CONFLICT
      1. TOOL #1 TRAIN EVERYONE TO HAVE IMPORTANT CONVERSATIONS
      2. TOOL #2 OFFER FACILITATED DISCUSSION, MEDIATION OR CONFLICT COACHING
    3. CHAPTER 15 THE FIX: ADDRESS UNCONSTRUCTIVE INDIVIDUAL BEHAVIOUR
      1. TOOL #3 COUNSEL THE BAD APPLE OR UNPROFESSIONAL TEAM MEMBER
      2. TOOL #4 GET THE ORGANISATION TO INVESTIGATE THE APPARENT MISCONDUCT AND DISCIPLINE THE WRONGDOER
    4. CHAPTER 16 THE FIX: DEVELOP THE TEAM’S CHARACTER AND CONNECTIONS
      1. TOOL #5 NEXT HIRE
      2. TOOL #6 DEVELOP SELF-REFLECTION IN THE WHOLE TEAM
      3. TOOL #7 BUILD THE TEAM’S CONNECTIONS
    5. CHAPTER 17 THE FIX: ALIGN WITH VALUES
      1. TOOL #8 DIVERSITY AND INCLUSION INITIATIVES
      2. TOOL #9 MAKE SURE THE ORGANISATION’S VALUES AND BEHAVIOURAL EXPECTATIONS ARE KNOWN, CLEAR, UNDERSTOOD AND REAL
      3. TOOL #10 BUILD A CULTURE OF FEEDBACK
    6. CHAPTER 18 THE FIX: DEVELOP LEADERSHIP AND MANAGEMENT
      1. TOOL #11 TRAIN THE MANAGER
      2. TOOL #12 ENSURE CLARITY — HOLD PEOPLE ACCOUNTABLE!
    7. CHAPTER 19 THE FIX: CARE FOR EACH OTHER
      1. TOOL #13 SUPPORT THE TEAM THROUGH PERSONAL CRISES AND CHALLENGES
      2. TOOL #14 DEALING WITH OVERWORK
  6. PART III MAKING IT WORK
    1. CHAPTER 20 CREATE A PROJECT PLAN
      1. WHAT HAS ALREADY BEEN TRIED?
      2. TIMING AND SEQUENCE OF STEPS
      3. USING INTERNAL RESOURCES AND DO-IT-YOURSELF
      4. HOW YOU WILL MEASURE SUCCESS
    2. CHAPTER 21 BUILD A BUSINESS CASE
      1. SOCIALISE THE ISSUE FIRST
      2. FINANCIAL RESOURCING
      3. ARTICULATE THE VALUE OF FIXING YOUR TEAM
      4. FRAMING YOUR CASE
    3. CHAPTER 22 READY TO LAUNCH
    4. CHAPTER 23 BUCKLE UP! LOOK AFTER YOURSELF
      1. 1. REFLECT ON YOUR EMOTIONAL STATE
      2. 2. KEEP YOUR EYE ON THE BIGGER PICTURE
      3. 3. KEEP UP YOUR ENERGY LEVELS
      4. 4. DEBRIEF, DEBRIEF, DEBRIEF
      5. AS YOU SET OUT TO FIX YOUR TEAM …
  7. FIX YOUR TEAM TOOLKIT
  8. SELECT RESEARCH CITATIONS
  9. INDEX
  10. END USER LICENSE AGREEMENT