Fix Your Team

INDEX

• absenteeism 23, 92, 217, 233
• accountability, lack of 5, 79–85; see also accountability and clarity, developing (tool 12)
  • — case study 83–84
  • — clarity, lack of 80–81
  • — conscientious people 84–85
  • — impact on team 84–85
  • — lack of 81–82
  • — lack of management 82–83
  • — manipulative people 85
  • — nature of the problem 80–84
  • — symptoms of 79
  • — underperformers 85
• accountability and clarity, developing (tool 12) 203–208; see also accountability, lack of
  • — accountability 205–208
  • — case study 204–205
  • — clarity 203–205
  • — delegation 205–208
  • — manager tip 206
• auteur experiment challenge 169
• autonomy 162–164

• Bad Apple 17, 19–23, 27, 85; see also Bad Apple counselling (Tool 3)
  • — managing 21–22, 23, 105
  • — resolving issues with 137–141
• Bad Apple counselling (Tool 3) 137–141; see also Bad Apple; toxic personalities
  • — manager tips 140, 141
  • — Step 1 Informal counselling 137–138
  • — Step 2 Telling Bad Apple what they must do 138–139
  • — Step 3 Follow up 140–141
  • — Step 4 Escalate to formal disciplinary process 141
• bad behaviour see Bad Apple; behaviour, improving bad; misconduct allegations; misconduct (investigate) and discipline wrongdoer (tool 4); toxic personalities; unprofessional conduct
• behaviour, improving team 135–147; see also Bad Apple; Bad Apple counselling; misconduct allegations; misconduct (investigate) and discipline wrongdoer (tool 4); toxic personalities; unprofessional conduct
  • — Bad Apple counselling 137–141
  • — investigating misconduct and disciplining wrongdoer ...