Chapter 8 UNRESOLVED HISTORICAL ISSUE: Skeletons in the closet


A skeleton in the closet is relatively easy to identify if you’re aware of the recent history of the team. Simply put, there’s an issue from the past (say, in the past two years) from which the team hasn’t yet moved on.

Whatever the issue was, it was significant enough to rock the foundations of how the team worked together. It might have been:

  • a serious complaint by one employee against another
  • a critical ...

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