Most of the discussion on discovery so far has been written from the perspective of a third-party approach, the third party being the consultant, engineer, IT specialist, or support person who is doing the data collection, analysis, and feedback. Although this is the most typical expectation clients have when using support people, and also the way we have traditionally seen the consultant role, there is an alternative.

The option is to involve the whole client system much more directly in redefining the problem, naming a desired future, outlining alternative actions, and deciding how to proceed. This is a first-party or whole-system strategy, and the methodology has come a long way in the past two decades. Many ...

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