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Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition
book

Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition

by Peter Block
February 2011
Intermediate to advanced content levelIntermediate to advanced
352 pages
7h 53m
English
Jossey-Bass
Content preview from Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition

CHAPTER 11

WHOLE-SYSTEM DISCOVERY

Most of the discussion on discovery so far has been written from the perspective of a third-party approach, the third party being the consultant, engineer, IT specialist, or support person who is doing the data collection, analysis, and feedback. Although this is the most typical expectation clients have when using support people, and also the way we have traditionally seen the consultant role, there is an alternative.

The option is to involve the whole client system much more directly in redefining the problem, naming a desired future, outlining alternative actions, and deciding how to proceed. This is a first-party or whole-system strategy, and the methodology has come a long way in the past two decades. Many ...

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Publisher Resources

ISBN: 9780470620748Purchase book