Get Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition now with O’Reilly online learning.
O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.
Chapter 1: A Consultant by Any Other Name . . .
Some Definitions and Distinctions
Consulting Skills Preview
The Promise of Flawless Consultation
Chapter 2: Techniques are Not Enough
The Consultant’s Assumptions
The Consultant’s Goals
Developing Client Commitment—A Secondary Goal of Each Consulting Act
Roles Consultants Choose
Collaboration and the Fear of Holding Hands
Staging the Client’s Involvement, Step by Step
Chapter 3: Flawless Consulting
Completing the Requirements of Each Phase
The Right to Fail
Chapter 4: Contracting Overview
Contracting: The Concept and the Skill
Elements of a Contract
Ground Rules for Contracting
Chapter 5: The Contracting ...