Get Flex - The New Playbook for Managing Across Differences now with O’Reilly online learning.
O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.
Glossary of Key Terms
Part I: Getting Inside the Gap: What Keeps Us from Connecting
Chapter 1 - What You Don’t Know Can Hurt You: How We (Don’t) Talk about Difference
Chapter 2 - Managing the Power Gap
Chapter 3 - Culture and Communication: Flexing across Styles
Chapter 4 - Portrait of a Fluent Leader
Fluent Leader Profile: Rosaline Koo—Building Fluency Beyond Stereotypes
Part II: The Killer App: Flexing Across the Gap
Chapter 5 - Power Gap Principle: Flex Your Management Style
Fluent Leader Profile: Don Liu—Bridging the Gap through Generosity of Spirit
Chapter 6 - Navigate the Power Gap with Your Peers
Chapter 7 - Go the Distance with Your Superiors