Using workflows to automate business processes

There are many processes in an organization that are handled manually, for example:

  • If a user does not return the book in seven days, the librarian sends an e-mail reminder to him to return the same
  • If a user updates his address in the system, an automated update should happen in an external inventory management system or an address book
  • If a user misses out a payment of a fine or returns a book after the due date, the user is marked as black listed

Force.com provides us with a beautiful workflow management system to automate these manual problems. The solution for the problems such as the preceding one is given as a part of logic as a service. A typical flow of a workflow is as follows:

The workflow helps ...

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