What is the value of versatility? What gain do managers achieve by increasing versatility on the forceful-enabling polarity?

As managers move in the direction of greater versatility, there are two clear breakpoints. The first is the shift from virtually no versatility to some. The second shift is from moderate versatility to a great deal. There is little question about the value of making the first shift. This is the transition emphasized in this report: from the extreme case to the not-so-extreme case—that is, from a basically either-or stance toward forceful and enabling leadership to a sufficiently both-and posture.

In the extreme case managers are virtually handicapped. They have a great deal of difficulty “turning” toward forceful ...

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