
v
Contents
Preface xi
Authors xiii
List of Figures xv
List of Tables xvii
1 Leadership in Forensic Science Laboratories 1
Origins and Rationale 1
Description: National Leadership Challenges 1
Risks, Problems, Barriers: Leadership Challenges in the Lab 2
Identifying Leadership Challenges: Insight from Forensic Leaders 2
Behavioral Costing of Human Resources 4
Lessons Learned and Recommendations: Measures of
Eciency and Eectiveness 4
References 9
2 Forensic Laboratory Key Business Metrics and
Cost–Benet Analyses 11
Introduction 11
Laboratory Management Performance Model 13
Law Enforcement Requirements 15
Costs 25
Costs of Quality (CQ) 28
Human Resource ...