
36 Forensic Laboratory Management: Applying Business Principles
have established the lexicon of standardized terms and, more important,
the organizational culture that institutionalizes continual improvement of
quality.
W. Edward Deming is one of the pioneers of quality management and
statistical process control. “Views not backed by data are more likely to
include personal opinions, exaggeration and mistaken impressions … Data
without context or incorrect data are not only invalid but sometimes harm-
ful as well” (Deming, 1986a).
Deming’s work with the Japanese aer World War II is legendary and
transformed Japanese manufacturing from very poor ...