46 Forensic Laboratory Management: Applying Business Principles
improvement. Eectiveness measures are the so what or impact of the foren-
sic services provided to law enforcement. What is the eect of the forensic
services provided to the criminal justice community, our community, and
victims? Top management must keep services focused upon the mission and
goals of the laboratory, which should in turn meet law enforcement require-
ments. We will focus upon the impact of two major forensic disciplines for
cost-eectiveness metrics: DNA and latent prints (LP). DNA and LP are two
forensic disciplines that result in the identication or exclusion of suspects,
and provide signicant leads for criminal investigations. e signicance,
impact, or eect ...