
56 Forensic Laboratory Management: Applying Business Principles
LMPM and law enforcement’s continual use of a performance scorecard
(Table2.17) provides top management data to monitor LMPM performance.
Are the case submissions (law enforcement requirements) and laboratory
capabilities (case/item analyzed) correlated for excellent performance?
Table2.17 is an example of how managers can measure and monitor
the LMPM performance by correlating requirements to capabilities. is
scorecard should be developed by the laboratory information manage-
ment system (LIMS) monthly or weekly for the total laboratory and the
customers (law enforcement). Ev