
61Cost–Benet Analyses
to identify best practices thereby providing the customer better service and
good stewardship of the tax dollar.
Table2.22 provides an overview of all LMPM metrics that are mea-
sured, managed, and monitored in the LMPM quality management system
for continual improvements. Benchmarking allows laboratories statisti-
cal comparisons of data allowing the development of Pareto diagrams
and control charts that can serve as management tools for contributors.
Individual laboratories can request contact to best practice agencies facili-
tating further discussions. e key to benchmarking is to form trusting
relationships to share conden ...