
291ISO Accreditation Implementation
system to quality, (d) familiarity with, and use by sta of documentation
related to quality, and (e) compliance to the standard.
Clause 4.2.2e and 4.2.3 form part of the continuous improvement clus-
ter. As noted earlier, it may be advantageous to consider the concept of con-
tinuous improvement as expressed in these clauses, as well as in 4.10 and
4.12, and create a unied process that complies with them all. Other clauses
in 4.2 note the importance of meeting the service needs (i.e., casework) of
customers, specic content of the quality manual, roles and responsibilities
of personnel, and preserving its integr ...